Refund policy

Last updated: 2 September 2026

30 days to change your mind

Not happy with your purchase? You can return any product bought on thebastard.com within 30 days after receipt, without giving a reason. That is longer than the statutory 14 days.

To be eligible for a full refund, the product must be complete, unused beyond what is needed to inspect it (as you would in a shop) and, where possible, in its original packaging. If a product shows signs of use that go beyond inspection, we may deduct the reduction in value from your refund.

How to return

  1. E-mail us at contact-nl@thebastard.com within 30 days after receipt. Mention your order number and which products you want to return.
  2. We confirm your return and send you the return address, a return label or shipping instructions. Please do not send anything back before you have received these instructions.
  3. Send the product back within 14 days after your notification. The direct costs of the return shipment are for your account.
  4. Kamados and furniture are too heavy for parcel post. We arrange collection by our carrier by appointment and tell you the collection costs in advance.

Refunds

Once we have received and inspected your return, we let you know whether the refund is approved. Approved refunds are paid within 14 days to the payment method you used, including the standard delivery costs of your original order. Your bank may need a few extra days to process the amount.

Damaged, defective or wrong items

Please inspect your order on delivery. Is something damaged, defective or not what you ordered? Contact us as soon as possible, preferably within 2 days, with a photo and your order number. We will solve it: replacement, repair or refund, at no cost to you. Your statutory warranty rights always remain in force, in addition to the Fyron factory warranty of 24 months and up to 20 years on ceramic parts.

Exceptions

The right of withdrawal does not apply to products made to your specifications or personalised, or to gift cards. Discounted and sale items can be returned under the same conditions as all other products.

Exchanges

The fastest way to get the item you want is to return the item you have and place a new order.

Questions about a return? E-mail contact-nl@thebastard.com.