Contact information
We are happy to help, whether you are choosing your first kamado or need a part for the one you have had for years.
Customer service
E-mail: contact-nl@thebastard.com
Phone: +31 (0)23 205 2250
Helpdesk: help.thebastard.com
Please mention your order number when you write to us. That way we can help you straight away.
What to contact us about
- Questions about an order or a delivery date. Kamados are delivered by appointment, so keep your phone nearby after ordering: the carrier calls you to agree on a date.
- Returns. E-mail us within 30 days after receipt with your order number. We confirm your return and send you the return address and instructions. Please do not send anything back before you have received them. See our refund policy.
- Damage or a missing part. Send us a photo and your order number, preferably within 2 days of delivery, and we will sort it out.
- Warranty, spare parts and repairs. Open a ticket in the helpdesk with your model, serial number and proof of purchase.
- Privacy and your personal data. Write to info@thebastard.com. See our privacy policy.
Want to see The Bastard in real life?
Our dealers in the Netherlands and Belgium have The Bastard on display, can advise you in person and can deliver too. Find one near you through the dealer locator.
Company details
Fyron Group B.V., trading as The Bastard
Oudeweg 153
2031 CC Haarlem
The Netherlands
Chamber of Commerce (KvK): 64553183
VAT number: NL855716691B01
This is our office address. It is not a shop and not a return address: please always request return instructions by e-mail first.