• Do you have damage and want to claim warranty? Make sure that your kamado is registered. This is mandatory to qualify for warranty. You can register here .

    Registration requires a valid proof of purchase which clearly shows the product, the name of the authorised dealer and the date of purchase. A pin transaction is not a valid proof of purchase.

    If you The Bastard received as an incentive from, for example, your employer or won in a competition or the like, you can enclose a document (letter or e-mail) as proof that you The Bastard received or won. The following items are mandatory: name of giver, name of receiver (owner), what type of model and the date of purchase. This then serves as proof of purchase.

    If you have been given your Bastard as a gift, we recommend that you ask the giver for proof of purchase, however inconvenient that may be. It would be a shame not to be able to make use of the guarantee if you don't have proof of purchase!