Nutzungsbedingungen

Last updated: 2 September 2026

These are the terms and conditions (the "Terms") of Fyron Group B.V. ("Fyron"), the company behind The Bastard. Please read them carefully. These Terms apply to all offers, agreements and other relations between Fyron and consumers who buy through thebastard.com.

I. Definitions

1.1 In these Terms the following definitions are used, in singular and plural:

Consumer: the natural person who is not acting for purposes related to his or her trade, business, craft or profession;

Information: all materials and information published by Fyron on the Website or made accessible through the Website;

Intellectual Property Rights: all intellectual property rights and related rights, such as copyrights, trademark rights, patent rights, design rights, trade name rights, database rights, neighbouring rights, and rights to know-how;

Fyron / we / us: the private limited company Fyron Group B.V., Oudeweg 153, 2031 CC Haarlem, the Netherlands, registered with the Dutch Chamber of Commerce under number 64553183, VAT number NL855716691B01, and the brands owned by Fyron Group B.V., including The Bastard, OFYR, Grill Guru and Grizzly Grills;

Agreement: the agreement you enter into with us for the purchase of one or more Products through the Website;

Privacy Policy: Fyron's privacy policy for thebastard.com, available at thebastard.com/policies/privacy-policy;

Product: a product purchased by you through the Website;

You / your: the Consumer who enters into an Agreement with Fyron;

Website: thebastard.com and all underlying pages.

II. General

2.1 These Terms apply to any use of the Website, any offer by Fyron and any Agreement concluded between Fyron and you. By using the Website and/or purchasing a Product, you agree to be bound by these Terms.

2.2 We may modify or supplement these Terms. The current Terms are always available on the Website and are presented to you when you place an order. Changes do not apply to orders already placed.

2.3 The applicability of any (general) terms and conditions you use is explicitly excluded.

III. Conclusion of the Agreement and use of the Products

3.1 An Agreement is concluded when you place and complete an order on the Website. You will receive an e-mail confirming your order.

3.2 You can create an account on the Website. You are responsible for keeping your login details confidential. Fyron may assume that the person logging in with your credentials is you.

3.3 You are responsible for the actions you take using the Website and the Products.

3.4 It is prohibited to:

• use our Products for purposes other than those described on the Website, in these Terms or in the product manual;
• infringe our rights or the rights of third parties, including Intellectual Property Rights, portrait rights and privacy rights;
• use viruses, bots, DDoS software or other tools that could harm the Website or make it inaccessible, or that are intended to bypass technical protection measures;
• copy, make available, sublicense or otherwise commercialise, modify or create derivative works from the Website, the Information or our Products;
• decompile or reverse-engineer the Website or its source code.

3.5 We may change our Products and prices and make technical or procedural improvements. This does not affect orders already placed.

IV. Price and payment

4.1 The prices for our Products are those shown on the Website at the time of ordering.

4.2 Unless stated otherwise, prices are in euros, including VAT and excluding shipping costs. Shipping costs are shown before you complete your order.

4.3 Shipping costs depend on the destination and the order value; see our shipping policy.

4.4 Payment is made in the manner and within the term specified on the Website.

4.5 Fyron may change prices at any time. Prices will not change during an ongoing order process, unless the change is due to a change in VAT.

4.6 If you fail to meet your payment obligations, we may suspend or stop delivery of the Product and/or terminate the Agreement.

V. Delivery

5.1 The Product is delivered to the address you provided. You are responsible for providing the correct delivery address.

5.2 Kamados and furniture are always delivered by appointment by a specialised carrier. The carrier contacts you to agree on a delivery date; that is why we ask for your phone number. Someone must be present at the agreed time to receive the order.

5.3 Fyron processes orders as quickly as possible and aims to have your order ready for shipment within five working days. Delivery dates are indicative. If delivery is delayed, Fyron will inform you. In any case we deliver within 30 days, unless agreed otherwise; if we cannot, you may cancel the order and we will refund any payment made without delay.

5.4 The Product remains our property until you have paid the full amount due.

5.5 The risk of loss or damage to the Product passes to you once the Product is in your possession or that of a third party designated by you.

VI. Warranty

6.1 Fyron warrants that the Products conform to the Agreement, the specifications published by Fyron, reasonable standards of quality and usability, and the legal requirements in force at the time of delivery. In addition to your statutory rights:

• all Fyron Products carry the standard Fyron factory warranty of 24 months;
• the material and construction of ceramic parts of Fyron barbecues are covered by a warranty of 2 to 20 years, depending on the model, as stated in the product manual;
• you are responsible for reading and following the instructions in the product manual;
• Fyron cooking appliances must always be placed on a solid, stable surface;
• when the Product is outdoors and not in use it must be covered. A cover protects against UV, discolouration and moisture but is never fully waterproof; full protection requires a shelter or indoor storage;
• the Product must be maintained according to the maintenance instructions;
• minor deviations in dimensions, weight, colour and similar data do not constitute a defect;
• wood is a natural product and may expand, contract, warp or crack due to moisture and temperature. Such irregularities are not covered by the warranty.

6.2 The warranty does not cover:

• damage caused by not following the product manual or our safety, set-up, use and maintenance instructions;
• wear and tear, corrosion, deformation and discolouration of parts exposed to fire;
• corrosion and discolouration caused by external influences;
• visual irregularities inherent to the manufacturing process;
• use of Products for purposes for which they are not intended;
• repairs you attempt yourself. For repairs, contact us or your dealer.

6.3 Nothing in this article limits your statutory rights as a Consumer.

VII. Complaints, right of withdrawal and returns

7.1 Please inspect your order upon receipt. Transport damage or a wrong delivery should be reported to us as soon as possible, preferably within two (2) days, so that we can resolve it quickly with the carrier. Other defects must be reported within a reasonable time after discovery; a report within two months after discovery is always timely.

7.2 As a Consumer you may cancel the Agreement and return the Product within thirty (30) days after receipt, without giving a reason. This is longer than the statutory period of 14 days.

7.3 The right of withdrawal does not apply to Products made to your specifications or clearly personalised, or to gift cards.

7.4 During the withdrawal period you must handle the Product and packaging with care. You may unpack and use the Product only to the extent necessary to determine its nature, characteristics and functioning, as you would in a shop. You are liable for any reduction in value caused by handling that goes beyond this.

7.5 To exercise your right of withdrawal, send an e-mail to contact-nl@thebastard.com within the withdrawal period, or use the European model withdrawal form. We will confirm receipt without delay and send you the return address and instructions.

7.6 You must return the Product within fourteen (14) days after your notification, complete, in its original condition and packaging where possible, and in accordance with our instructions. For kamados and furniture we arrange collection by our carrier by appointment.

7.7 You bear the direct costs of returning the Product. For collection of kamados and furniture we will inform you of the collection costs before the collection is scheduled.

7.8 We refund all payments received from you, including the standard delivery costs, within fourteen (14) days after we have received the returned Product or after you have provided proof of return, whichever is earlier, using the same payment method you used.

7.9 If you have a complaint, contact us at contact-nl@thebastard.com. We respond within 14 days. If we cannot resolve the complaint together, you may submit the dispute to the competent court as described in article XII.

VIII. Intellectual Property Rights

8.1 All Intellectual Property Rights relating to the Website, the Information and the Products are vested in us or our licensors.

8.2 Nothing in these Terms transfers any Intellectual Property Rights to you. You will not register domain names, trademarks, keywords or social media accounts that resemble or are identical to any sign in which we hold Intellectual Property Rights.

8.3 It is not allowed to remove, hide or alter notices regarding Intellectual Property Rights.

IX. Privacy

9.1 To conclude and perform the Agreement you provide personal data to us. We process this data in accordance with our Privacy Policy and applicable law.

X. Liability

10.1 Our liability for damage resulting from a failure to perform the Agreement, an unlawful act or otherwise is limited to the extent permitted by mandatory law.

10.2 If we are liable to you, our liability is limited to direct damage and to the price you paid for the Product, except in the case of intent or gross negligence on our part, or where mandatory consumer law provides otherwise.

10.3 We are never liable for consequential damage, including pure financial loss, lost turnover and profit, loss of data and immaterial damage, insofar as permitted by mandatory law.

10.4 Report any damage to us in writing as soon as possible after it occurs.

10.5 This article also applies to companies affiliated with Fyron and to its directors, employees, representatives and successors.

XI. Force majeure

11.1 A failure to perform the Agreement is not attributable to us if it is caused by force majeure.

11.2 Force majeure includes, among other things, illness or absence of key employees, failures of suppliers or carriers we depend on, internet, hardware, telecommunication or power failures, strikes, riots, government measures, fire, natural disasters and floods.

XII. Miscellaneous

12.1 These Terms, the Agreement and the use of the Product are governed by Dutch law. The Vienna Sales Convention (CISG) does not apply. If you live in Belgium, you also retain the protection of mandatory Belgian consumer law.

12.2 Disputes between you and Fyron will be submitted to the competent court in the district of Noord-Holland, the Netherlands, unless mandatory law designates another court.

12.3 Fyron may transfer its rights and obligations under the Agreement to third parties, provided this does not reduce your rights.

12.4 If any part of these Terms is invalid, the remaining Terms remain in force. We will replace the invalid part with a valid provision that matches the original intent as closely as possible.